About us

The Elegance Hospitality Group (EHG) has come a long way since the original members’ humble beginnings running a 10 room mini hotel in Hanoi’s Old Quarter at the end of the 1990s.
 
Ours is an inspirational story. Founding owner and group Chairman, Do Van Dan, and his team, dreamt of building a professional boutique hotel group founded on superb customer service. Working hard, knowing how to take risks, natural instinct and a sheer love of creating wonderful luxurious memories exceeding expectations were, and are, our trademark.
 
Dan, born into a poor working class family in a Hanoi suburb, was financially unable to pursue his dream of becoming an architect. Instead, he went to teacher training college, funding his studies through many part time jobs including computer engineer, mini-hotel night receptionist and even a pesticide seller. Fate intervened when he got a receptionist job in a 4-star hotel, which gave invaluable insight into hotel management, HR, guest expectations and customer service. 
A plan formed in his mind. He took the plunge at the end of the 1990s investing all his savings in a small 10 room mini hotel in Hanoi’s Old Quarter. Some of the original staff are still with him today. At the time, the Old Quarter hotel industry was a competitive “jungle” where quality and customer service were not priorities. Many hoteliers just wanted to make money by any means possible.
 
With Dan we rose above this. Good customer service and high standards would define and differentiate our business. Right from the start, and still now, we focus on every single detail, caring for guests and exceeding every expectation. Our team is made up of genuinely friendly professional staff living the “guest comes first” vision.
 
The challenging early days were made harder due to limited funds. Plus, our team was very young, trying hard to introduce a new concept into a competitive hotel market. But, our passion, open-minded approach and an unfailing determination paid off. Working 24/7 we laid EHG’s foundations and set a new trend for Hanoi’s boutique hotel industry.
In the first decade of 2000 the Elegance brand developed - the forerunner of today’s La Siesta. A series of new boutique hotels under this brand, most named after jewels, opened. The team became a serious player in Hanoi’s hotel market.
 
In the second decade the business went to the next level. Some older hotels closed to refocus investment while the vision matured. In 2013, our group’s first four-star resort-based hotel opened in Hoi An, while the La Siesta brand was born in 2014.
 
At the end of 2017 the Hoi An property rebranded as the five star La Siesta Resort & Spa with 4 pools, 2 restaurants and townhouse villa accommodation.
 
The EHG portfolio diversified to include the Red Bean & Cloud Nine Restaurant brand and leading spa chain ’La Spa’, as well as hip rooftop bars in Hanoi & Ho Chi Minh City – the Lighthouse, Moonlight and Twilight sky bars.
 
Our goal is to consistently give every guest an outstanding personal service from the heart focusing on sophistication, luxury and great memories. Dedication, passion and hard work by our hotel family has made EHG one of Vietnam’s most respected boutique hotel groups. With a reputation for impeccable quality and a five-star ethos, we invite you to experience our unrivalled service.
 
Our journey continues and so will our story as we start our third decade.

Core Values

WHAT WE BELIEVE MATTERS:
 
Our core values reflect what is really important to us as a company and group of individuals. They form the solid foundation and principles of our business culture and keep our brand special. We have a sincere and deep commitment to one another, to our guests and the communities within which we work and live.
 
OUR CORE VALUES ARE:

1. We connect, genuinely: We believe the most meaningful luxury comes from the people. Every interaction is a chance to build a connection that makes our guests feel truly known.
2. We care, deeply: A team that feels at home creates a home for others. 
3. We craft, without compromise: Connection lives in the details. We hold every experience to the highest standard.
4. We grow, with intention: We challenge ourselves to refine and reimagine, so that every return feels even more like "home" than the last.
5. We belong, to each other: Built on trust, respect, and honest communication, we are a family before we are a company.



To create positive, memorable experiences for every guest
We work hard to exceed our customers' expectations, to delight and satisfy, we ensure the longevity of our business and secure employment for our team.
Our service is personable, professional, friendly and competent. We listen to, and understand, what our guests want and need. We create memorable and distinctive experiences.
 
To care about and give back to our local communities
We recognize and appreciate our responsibility as active participants in our local communities. We believe in giving our time to community and service organizations. We also believe in working hard to protect the environment; all our staff are committed to taking part in environmental initiatives and Go Green campaigns. 
We support charitable organizations and maintain a strong CSR policy.
Finally we say a big thank you to all our guests, staff, and partners who support us and believe in our service. Collective contributions make a difference. 
We are not content to sit back but rather we challenge ourselves to increase our involvement within the global community. We welcome ideas and input from our customers, staff and suppliers.

Our Achievements

La Siesta stands proudly among the elite hotel brands in Hanoi, Hoi An, and Ho Chi Minh, consistently recognized as a leader in luxury accommodations out of a plethora of options. Esteemed travel websites consistently bestow top honors upon La Siesta, elevating its properties to the pinnacle of elegance and preferred destinations in these vibrant cities. The extensive list of prestigious awards and accolades received from esteemed international hotel reviews in Asia and across the globe is a testament to EHG's commitment to delivering unrivaled luxury experiences.



In 2026, La Siesta Hoi An Resort & Spa was voted on Tripadvisor
No. #6 Best Hotels in the World
No. #2 Best Hotels in Asia
No. #1 Best Hotel in Vietnam
 
In 2026, La Siesta Classic Hang Thung was voted on Tripadvisor
No. #6 Best Hotels in Asia
No. #4 Best Hotels in Vietnam
 
In 2026, La Siesta Classic Ma May was voted on Tripadvisor
No. #8 Best Hotels in Vietnam
 
In 2026, La Siesta Premium Saigon was voted on Tripadvisor
No. #9 Best Hotels in Vietnam

In 2025, La Siesta Classic Ma May voted on Tripadvisor
- No. 12 Best Hotels in the World
- No. 5 in Asia
- No. 2 in Vietnam
 
In 2025, La Siesta Classic Hang Thung voted on Tripadvisor
- No. Top 10 in Asia
- No. Top 3 in Vietnam

In 2024, La Siesta Hoi An Resort & Spa voted on TripAdvisor
- No. #3 best hotels in the World
- No. #2 best hotels in Asia
- No. #1 best hotels in Vietnam 
 
In 2024, La Siesta Classic Ma May voted on TripAdvisor
- No. #7 best hotels in the World 
- No. #5 best hotels in Asia
- No. #2 best hotels in Vietnam

In 2023, La Siesta Premium Saigon voted on TripAdvisor
- No. #1 Hotels in Ho Chi Minh city after 1 month opening

In 2022, La Siesta Premium Hang Be voted on TripAdvisor
- No. #16  Top 25 Hotels for Service of the world
- No. #7    Top 25 Hotels for Service in Asia
- No. #1   Top 25 Hotels for Service in Vietnam

In 2022, La Siesta Classic Ma May voted the most popular luxury hotel on TripAdvisor
- No. #9  Luxury Hotels of the world
- No. #3 Luxury Hotels in Vietnam
- No. #5 Luxury Hotels in Asia

In 2022, La Siesta Hoi An Resort & Spa voted the most popular luxury hotel on TripAdvisor
- No. #4  Luxury Hotels of the world
- No. #1 Luxury Hotels in Vietnam
- No. #2 Luxury Hotels in Asia


In 2021, La Siesta Premium Hang Be voted on TripAdvisor
- No. #5  Top 25 Hotels for Service of the world
- No. #4    Top 25 Hotels for Service in Asia
- No. #2   Top 25 Hotels for Service in Vietnam


In 2021, La Siesta Classic Ma May voted the most popular luxury hotel on TripAdvisor
- No. #10  Luxury Hotels of the world
- No. #3 Luxury Hotels in Vietnam
- No. #5 Luxury Hotels in Asia

In 2021, La Siesta Hoi An Resort & Spa voted the most popular luxury hotel on TripAdvisor
- No. #4  Luxury Hotels of the world
- No. #1 Luxury Hotels in Vietnam
- No. #2 Luxury Hotels in Asia
 
In 2020, Hanoi La Siesta Diamond Hotel & Spa voted on TripAdvisor
- No. #10  Top 25 Hotels for Service of the world
- No. #4    Top 25 Hotels for Service in Asia
- No. #2   Top 25 Hotels for Service in Vietnam

In 2020, Hanoi La Siesta Premium Cau Go voted on TripAdvisor
- No. #2   Top 25 Hotels for Service of the world
- No. #1   Top 25 Hotels for Service in Asia & Vietnam

In 2020, La Siesta Hoi An Resort & Spa voted the most popular luxury hotel on TripAdvisor
- No. #4  Luxury Hotels of the world
- No. #1 Luxury Hotels in Vietnam
- No. #2 Luxury Hotels in Asia

In 2020, Hanoi La Siesta Hotel & Spa voted the most popular hotel on TripAdvisor
- No. #1 Hotel in Vietnam
- No. #2 Hotel in Asia
- No. #2 Hotel in the world
 
In 2019, Hanoi La Siesta Hotel & Spa voted the most popular hotel on TripAdvisor
- No. #1 Hotel in Vietnam
- No. #3 Hotel in Asia
- No. #10 Hotel in the world

In 2019, Hanoi La Siesta Trendy Hotel & Spa voted the most popular hotel on TripAdvisor
- No. #4 Hotel in Vietnam
 
In 2018, Hanoi La Siesta Hotel & Spa voted the most popular hotel on TripAdvisor
- No. #1 Hotel in Vietnam
- No. #3 Hotel in Asia
- No. #4 Hotel in the world

In 2018, Hanoi La Siesta Trendy Hotel & Spa voted the most popular hotel on TripAdvisor
- No. #2 Hotel in Vietnam
- No. #5 Hotel in Asia
- No. #10 Hotel in the world

In 2017, Hanoi La Siesta Hotel & Spa voted the most popular hotel on TripAdvisor
- No. #1 Hotel in Vietnam
- No. #3 Hotel in Asia
- No. #8 Hotel in the world
 
In 2016, Hanoi La Siesta Hotel & Spa voted the most popular hotel on TripAdvisor
- No. #1 Hotel in Vietnam
- No. #3 Hotel in Asia
- No. #4 Hotel in the world
 
In 2015, Hanoi La Siesta Diamond Hotel & Spa voted on TripAdvisor
- No. #4 Hotel in Vietnam
- No. #9 Hotel in Asia

Our Milestones

Careers

If you are interested in working with EHG click here.
 
LET'S EXCEL TOGETHER:
  • Our people are our most important asset, because it is the team who bring quality to our guest experience. We treat every member of staff extremely well and do our utmost to help them achieve their full potential.
  • Don’t just take our word for it; click here to hear what our people say about working for Elegance Hospitality Group.

HEAR WHAT OUR STAFF THINK:
What's in it for you?
  • Discover why working with Elegance Hospitality Group is so rewarding
  • A truly rewarding career - in every sense.  
  • Elegance Hospitality Group is one of the most highly respected companies in the Vietnam hospitality industry.  We have an unrivalled reputation for service quality and for the way we nurture and reward our people.  If you are passionate about excellence you’ll like it here!
  • As a privately owned family run company we are not answerable to shareholders who only look at the bottom line.  This gives you greater job security and also means we can afford to treat each other with more respect and compassion.  You’ll be welcomed, supported and made to feel the company is your “home away from home”.
  • Salaries are competitive and a number of bonuses and incentive schemes are available.  When recruiting we value experience and qualifications but we also employ people who display raw talent, enthusiasm and a willingness to learn.  Career progression opportunities are excellent with training and development programs in place to help you swiftly achieve your full potential.  We pride ourselves on our open door policy - you will have access to our managers and Board of Directors.
  • We can also support towards funding for external professional qualifications. In addition, your hard work and commitment is regularly recognized with a number of monthly and annual awards.
  • We actively encourage you to make full use of your language skills (English, Korean, Japanese, Chinese etc.) when communicating with guests and you can broaden your experience by working across our different properties. We also exceed our corporate social responsibilities and give staff two days paid time each year for charity work.
  • For all these reasons our people stay with us.  Staff retention is above the industry average. If you’d like to hear from members of the team why they find it so rewarding to be part of the Elegance Hospitality Group Family. Click here.

TRAINING AND DEVELOPMENT:
  • Whatever your job role at Elegance Hospitality Group you will find we provide the training and development you need to progress in your career.
  • Bringing out the best in our employees
  • We run a succinct and professional Training and Development Plan which will help you achieve your personal goals. The personalized service you see in our hotels starts with personalized staff training. We won’t just provide you with the basics, we will also offer learning opportunities that can be applied in your personal life. 
  • We want to bring out the best in you which therefore means we achieve our goals.  

OUR COURSES:
Our HR department regularly run around 20 internally run training courses during the year. The focus is on Foundation Skills for Team Members, Foundation Skills for Managers, Technical Skills and Developmental Skills.
 
Foundation Skills for Team Members
  • These courses cover customer service and allow individuals to feel more confident and comfortable doing their day-to-day jobs. We expect all employees to attend these courses.

Foundation Skills for Managers
  • We expect all Managers to attend this course which is based around looking after your team and getting the best out of them.

Technical Skills
  • These skills are for departments and specific job roles. These include specialist courses for all Front Office employees and the ‘Practical Training Certificate’ for staff who want to improve their training skills, a qualification from an external awarding body recognized outside EHG.

Developmental Skills
  • This course is aimed at staff who want to develop within the business but who are not necessarily ready for their next position.
  • In addition to these internal training courses you may be able to apply for our college sponsorship - we fund qualifications that can be attained at local colleges.
  • We look forward to working with you and watching you grow.

OUR RECRUITMENT PROCESS AND HOW TO APPLY:
We set ourselves very high standards and expect to exceed them.  We therefore employ people who have extraordinary dedication, expertise, and above all else enthusiasm for taking care of our guests.
  • Interested applicants should complete the Application Form and return it with a cover letter, relevant degrees and certificated to the following address:

Human Resources Department
Add: 4th floor, No. 9 Cua Dong street, Hoan Kiem district, Hanoi, Vietnam
Tel: (+84-24) 3862 2222
Email: recruitment@ehg.com.vn
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